RETURN & CANCELATION POLICY
PT. Yuan Shen Indonesia :
Return & Cancelation Policy
Effective Date: 1st December 2024
At PT. Yuan Shen Indonesia, customer satisfaction is our priority. We strive to ensure every product reaches you in excellent condition. While we do not accept product returns after purchase, we are committed to addressing claims related to shipping damages. Order cancellations are permitted only within 24 hours of the payment process.
We emphasize a transparent and efficient claims process, requiring unedited video unboxing as evidence to expedite resolution. This policy ensures a reliable and trustworthy shopping experience for all our customers.
1. Returns
Due to the specific nature of the products we sell, PT. Yuan Shen Indonesia does not accept product returns after purchase. This includes, but is not limited to, items that have been opened, used, or altered in any way.
2. Shipping Damages
While we take utmost care to pack your orders securely in compliance with our Standard Operating Procedures (SOP), external factors during transit may sometimes result in product damage. If you receive a product damaged due to shipping, please contact the relevant courier service immediately to report the issue. Additionally, inform our customer service team for further assistance.
3. Unedited Video Unboxing Requirement
To process any claims related to shipping damages, an unedited video unboxing is mandatory. The video must clearly show the following:
- The unopened package in its entirety, filmed with a 360-degree view.
- The process of opening the package from start to finish.
- The damaged product, along with the shipping label or packaging slip.
Important Notes:
- Edited videos will not be accepted as evidence and will render your claim invalid.
- Ensure the video is clear and recorded in proper lighting to avoid disputes.
4. Order Cancellations
You may cancel your order within 24 hours of completing the payment. To request a cancellation, contact our customer service team, providing your order number and reason for cancellation. Cancellations will be considered valid only if reported within the stipulated time frame.
5. Exceptions
If you encounter a manufacturing defect or if the incorrect product was delivered, please notify us immediately. We will evaluate the issue and provide an appropriate resolution, which may include a product replacement.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
PT. Yuan Shen Indonesia
Address – Kapuk Kamal No. 49 Blok B No. 08, Kalideres, Jakarta Barat]
Email – info@yuanshenindonesia.com
Whatsapp – (+62) 821 1006 6676
Thank you for trusting yuanshenindonesia.com.
We value your trust and are committed to providing you with a secure and efficient experience.
RETURN & CANCELATION POLICY
PT. Yuan Shen Indonesia :
Return & Cancelation Policy
Effective Date: 1st December 2024
At PT. Yuan Shen Indonesia, customer satisfaction is our priority. We strive to ensure every product reaches you in excellent condition. While we do not accept product returns after purchase, we are committed to addressing claims related to shipping damages. Order cancellations are permitted only within 24 hours of the payment process.
We emphasize a transparent and efficient claims process, requiring unedited video unboxing as evidence to expedite resolution. This policy ensures a reliable and trustworthy shopping experience for all our customers.
1. Returns
Due to the specific nature of the products we sell, PT. Yuan Shen Indonesia does not accept product returns after purchase. This includes, but is not limited to, items that have been opened, used, or altered in any way.
2. Shipping Damages
While we take utmost care to pack your orders securely in compliance with our Standard Operating Procedures (SOP), external factors during transit may sometimes result in product damage. If you receive a product damaged due to shipping, please contact the relevant courier service immediately to report the issue. Additionally, inform our customer service team for further assistance.
3. Unedited Video Unboxing Requirement
To process any claims related to shipping damages, an unedited video unboxing is mandatory. The video must clearly show the following:
- The unopened package in its entirety, filmed with a 360-degree view.
- The process of opening the package from start to finish.
- The damaged product, along with the shipping label or packaging slip.
Important Notes:
- Edited videos will not be accepted as evidence and will render your claim invalid.
- Ensure the video is clear and recorded in proper lighting to avoid disputes.
4. Order Cancellations
You may cancel your order within 24 hours of completing the payment. To request a cancellation, contact our customer service team, providing your order number and reason for cancellation. Cancellations will be considered valid only if reported within the stipulated time frame.
5. Exceptions
If you encounter a manufacturing defect or if the incorrect product was delivered, please notify us immediately. We will evaluate the issue and provide an appropriate resolution, which may include a product replacement.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
PT. Yuan Shen Indonesia
Address – Kapuk Kamal No. 49 Blok B No. 08, Kalideres, Jakarta Barat]
Email – info@yuanshenindonesia.com
Whatsapp – (+62) 821 1006 6676
Thank you for trusting yuanshenindonesia.com.
We value your trust and are committed to providing you with a secure and efficient experience.